FAQ
Faq category: Installation & Tech Support
Download & install your license of Carlson SurvPC
+When downloading Carlson SurvPC (and SurvCE), you are first required to enter a serial number before being directed to the correct page to download. This is to ensure you have the correct version (due to device compatibility).
How to install and run a trial: During installation you will be prompted for your serial number. If you are installing for the purpose of running a trial, it is not necessary to enter the serial number during installation; however, without a serial number, SurvPC will run in 15-point demo-mode for an unlimited number of days. If you use the trial serial number during installation, it will unlock unlimited points but will also reduce the trial period to 30 days.
- Follow this link: https://web.carlsonsw.com/files/updates/updates05.php?ss_email=&product=SurvPC
- Enter your serial number XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
- Enter your email address (for a trial)
- Click on “Show Files”
- Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
- During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
Download & install your license of Carlson Software (General)
+FAQ: Download and install your Carlson Software (with your AutoCAD or IntelliCAD)
FAQ: Download and install your Carlson Survey with embedded AutoCAD (OEM)
FAQ: Download and install your Carlson Takeoff with embedded AutoCAD (OEM)
- Follow this link: http://www.carlsonsw.com/support/software-downloads/
- Use the drop-down box below the prompt “Select product you are looking for”, to select the correct program
- From the drop-down list, select the correct “Product Version”
- Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
- During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
- Start Carlson Software
- Go to Help > About Carlson
- Pick the “Change Registration” button
- Once the “Add/Remove Serial Number” dialog box is open, pick the “Add” button
- Complete the Registration Information with your new serial number: XXXXX-XXXXX-XXXXX-XXXXX.
Instructions for installing the network license manager can be found here: http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.
You can also refer to this FAQ: Download and Install the Carlson Network License Manager
If you need a new (or updated) network license file, please contact Brian Hammer in Carlson’s Boston office. His email is bhammer@carlsonsw.com and the phone number is 606-564-5028.
Download & install your license of Carlson Software (General)
+FAQ: Download and install your Carlson Software (with your AutoCAD or IntelliCAD)
FAQ: Download and install your Carlson Survey with embedded AutoCAD (OEM)
FAQ: Download and install your Carlson Takeoff with embedded AutoCAD (OEM)
- Follow this link: http://www.carlsonsw.com/support/software-downloads/
- Use the drop-down box below the prompt “Select product you are looking for”, to select the correct program
- From the drop-down list, select the correct “Product Version”
- Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
- During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
- Start Carlson Software
- Go to Help > About Carlson
- Pick the “Change Registration” button
- Once the “Add/Remove Serial Number” dialog box is open, pick the “Add” button
- Complete the Registration Information with your new serial number: XXXXX-XXXXX-XXXXX-XXXXX.
Instructions for installing the network license manager can be found here: http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.
You can also refer to this FAQ: Download and Install the Carlson Network License Manager
If you need a new (or updated) network license file, please contact Brian Hammer in Carlson’s Boston office. His email is bhammer@carlsonsw.com and the phone number is 606-564-5028.
Find Answers on your new That CAD Girl Portal
+Find Answers on your new That CAD Girl Portal
If you have ever requested a proposal or invoice from That CAD Girl – Congrats! You have a portal!
Every portal is specific for the email address we have on file for you and you can access yours by following this link and entering your email address.
The availability of tabs on your portal will depend on whether you have been granted Full Access by the primary contact in your company or if you have Restricted Access. Everyone will have Home, Webinars and Paid Training tabs while those with Full Access will have access to Recent Transactions, Serial Numbers and Maintenance Reports.
DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.
Also, clicking on any serial number in the list brings you to a details page where you can add any “User Notes” that are helpful to you such as the user name, location or even the Change Key associated to that installation. You can also find the link to download and link to installation instructions.
DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.
- A list of Upcoming sessions in our Webinar Series with links to pre-register
- A list of sessions the user has attended with a link to download a Certificate of Attendance
- A list of Past sessions in our Webinar Series with links to the recording
- A list of Upcoming Training sessions that have already been paid for with links to pre-register
- A list of Past Training sessions the user has paid for and attended with a link to download a Certificate of Attendance
- A list of Past Training sessions with links to the recording
Find Answers on your new That CAD Girl Portal
If you have ever requested a proposal or invoice from That CAD Girl – Congrats! You have a portal!
Every portal is specific for the email address we have on file for you and you can access yours by following this link and entering your email address.
The availability of tabs on your portal will depend on whether you have been granted Full Access by the primary contact in your company or if you have Restricted Access. Everyone will have Home, Webinars and Paid Training tabs while those with Full Access will have access to Transactions, Serial Numbers and License Reports.
DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.
Also, clicking on any serial number in the list brings you to a details page where you can add any “User Notes” that are helpful to you such as the user name, location or even the Change Key associated to that installation. You can also find the link to download and link to installation instructions.
DISCLAIMER: That CAD Girl has made every attempt to ensure the accuracy and reliability of the information about your Carlson Software licensing that is provided on this website. Nevertheless, inadvertent errors may occur so all information shall be confirmed and validated directly by Carlson Software prior to use.
- A list of Upcoming sessions in our Webinar Series with links to pre-register
- A list of Past sessions in our Webinar Series with links to the recording
- A list of sessions the user has attended with a link to download a Certificate of Attendance
- A list of Paid Training sessions the user has attended with a link to download a Certificate of Attendance
- A list of Upcoming Paid Training sessions that have already been paid for with links to pre-register
- A list of Past Paid Training sessions with links to the recording
Carlson Software Maintenance Plan – and why you should buy it through That CAD Girl
+The maintenance program is available for programs that include IntelliCAD and/or run on top of a separately purchased license of an AutoCAD-based program. The following modules of Carlson office products are available with maintenance: Survey, Civil, Hydrology, GIS, Basic Mining, Geology, Underground Mining, Surface Mining, Natural Regrade, Field, CADnet, GeoTech, Trench and Construction.
This maintenance program does not included AutoCAD OEM products Survey Embedded ACAD and Takeoff Embedded ACAD. These products must be upgraded individually.
BENEFITS OF MAINTENANCE FROM CARLSON SOFTWARE:
- Automatic upgrades for all modules when a new version is released.
- Unlimited access to Carlson Academy (learn.carlsonsw.com), Carlson Software’s online learning platform
COST OF MAINTENANCE FROM CARLSON SOFTWARE:
- An active Maintenance Plan can be renewed annually at a cost of 10% of software retail price.
- If Maintenance is not renewed prior to expiration, Maintenance increases by 10% per year after the expiration date.
- Importantly… Carlson never charges more than 50% of the retail price of any program to upgrade and bring it up to the current version.
WHY BUY FROM THAT CAD GIRL?
- Receive free access to our live, interactive webinar series for one year http://www.thatcadgirl.com/webinars,
- Past customers will receive a discount on maintenance renewals
- Access to That CAD Girl Customer portal to help track and manage your Carlson licenses
I’ve Installed My Carlson Software – Now What Do I Do?
+Installing and Registering
FAQ: How do I register my Carlson Software? And what are change keys?
FAQ: Can I install my Carlson desktop software on two computers?
FAQ: What happens if I get a new computer and need to reinstall Carlson?
Tracking my Licenses and Keeping Up to Date
FAQ: That CAD Girl Customer Portal
FAQ: My Maintenance is Current… Where’s My Upgrade?
Technical Support
FAQ: Where do I get support for Carlson Software and how much will it cost me?
FAQ: How can I be sure I’m running the latest build of my Carlson Software?
FAQ: I think I found a bug in my Carlson Software – how can I get it resolved?
Training
FAQ: What options do I have for training on CAD or Carlson Software?
FAQ: Am I eligible to attend your Carlson Software webinars for free?
FAQ: Before I buy, can I attend a webinar for free?
FAQ: Does That CAD Girl training qualify for PDH/CEU/continuing education credit?
Download & install your license of Carlson Survey with embedded AutoCAD (OEM)
+- Follow this link: http://www.carlsonsw.com/support/software-downloads/?product=CarlsonSurveyEmbedded
- Next to, “Carlson Survey Embedded”, pick “Show Files”.
- From the drop-down list, select the correct “Product Version”
- Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
- During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
- Start Carlson Software
- Go to Help > About Carlson
- Pick the “Change Registration” button
- Once the “Add/Remove Serial Number” dialog box is open, pick the “Add” button
- Complete the Registration Information with your new serial number: XXXXX-XXXXX-XXXXX-XXXXX.
Instructions for installing the network license manager can be found here: http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.
You can also refer to this FAQ: Download and Install the Carlson Network License Manager
If you need a new (or updated) network license file, please contact Brian Hammer in Carlson’s Boston office. His email is bhammer@carlsonsw.com and the phone number is 606-564-5028.
Download & install your Carlson SurvCE
+NOTE: You must have your SurvCE serial number in order to download the installation file.
- Follow this link: http://www.carlsonsw.com/support/software-downloads/?product=SurvCE
- Select your “Product Version”
- Enter your serial number to get access to the download files: XXXXX-XXXXX-XXXXX-XXXXX.
Download & install your license of Carlson Takeoff with embedded AutoCAD (OEM)
+- Follow this link: http://www.carlsonsw.com/support/software-downloads/?ss_email=&product=TakeOff
- Next to, “Takeoff”, pick “Show Files”.
- From the drop-down list, select the correct “Product Version”
- Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
- During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX.
- Start Carlson Software
- Go to Help > About Carlson
- Pick the “Change Registration” button
- Once the “Add/Remove Serial Number” dialog box is open, pick the “Add” button
- Complete the Registration Information with your new serial number: XXXXX-XXXXX-XXXXX-XXXXX.
Instructions for installing the network license manager can be found here: http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.
You can also refer to this FAQ: Download and Install the Carlson Network License Manager
If you need a new (or updated) network license file, please contact Brian Hammer in Carlson’s Boston office. His email is bhammer@carlsonsw.com and the phone number is 606-564-5028.
Download & install your license of Carlson Software (with your AutoCAD or IntelliCAD)
+These instructions are applicable to perpetual licenses, 90-day licenses and 30-day trials for the following modules: Survey, Civil, Hydrology, GIS, Geology, Underground Mining, Surface Mining, Natural Regrade, Field, CADnet, GeoTech, Trench, Construction and Point Clouds.
- Follow this link: http://www.carlsonsw.com/support/software-downloads/
- Next to, “Carlson Survey/Civil/Mining/Takeoff for CAD”, pick “Show Files”
- From the drop-down list, select the correct “Product Version”
- Download #1 or #2 will be the full, complete, up-to-date version of the software. Select “Download”.
- During installation, enter your serial number when prompted: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
- When prompted for the platform, select IntelliCAD or your current version of AutoCAD.
If you have previously downloaded and installed this same version of Carlson and have been running it under a trial serial number or you’ve purchased additional modules, you do not need to re-download and re-install.
You can follow the instructions below to update your registration with your new purchased serial number:
- Start Carlson Software
- Go to Help > About Carlson
- Pick the “Change Registration” button
- Once the “Add/Remove Serial Number” dialog box is open, pick the “Add” button
- Complete the Registration Information with your new serial number: XXXXX-XXXXX-XXXXX-XXXXX.
Instructions for installing the network license manager can be found here: http://www.carlsonsw.com/support/knowledge-base/?action=display_topic&topic_id=55.
You can also refer to this FAQ: Download and Install the Carlson Network License Manager
If you need a new (or updated) network license file, please contact Brian Hammer in Carlson’s Boston office. His email is bhammer@carlsonsw.com and the phone number is 606-564-5028.
Is it better to network Carlson than use standalone licenses?
+The only time I’d recommend networking individual licenses such as Survey, Survey OEM, Civil, etc. is if you have 2 or more people who can literally share a license. For instance, if you have a technician who works in one office or on one computer from 8-12 and another who works in a different office or computer from 1-5 then, yes, network away!
Using this example, only one license will ever be in use at any one time so you would only need to buy one networked license that can be shared on multiple computers.
Networking one or more licenses of individual seats can also be beneficial if you have several people using the software part-time. Maybe you buy 3 licenses for 4 to share because only 3 people will ever be using it at the same time.
All that being said, networking one of Carlson’s Suites (Civil or Takeoff) can potentially save a lot of money. Civil Suite includes 4 programs: Survey, Civil, Hydrology and GIS. Takeoff Suite includes 4 as well: Construction, CADNet, GeoTech and Trench. If you network either of the Suites, each of those programs acts like an individual license. Sweet Suite!
So, if you buy one standalone license of Civil Suite, that license is registered to one user who can access any of the 4 programs at will. But, if you network that Civil Suite, you can have one person working in Survey at the same time someone else is working in Civil, while a 3rd person is working in Hydrology and a 4th is in GIS.
Even though this sounds like a great way to save money, you should also be aware that sharing licenses can also become a headache to your staff and lead to some loss in productivity. It’s like anything else, networking the Suites has its pros and cons.
You may also want to refer to this updated FAQ: Working with Carlson’s network license manager for more information.
Working with Carlson’s network license manager
+See also:
Carlson KB 59: What does Network License Manager do?
Carlson KB 211: Troubleshooting the Network License Manager
Carlson KB 612: Carlson Software’s Network License Manager – An Overview
Carlson KB 903: License Manager System Requirements
Carlson KB 218: Sending a Network License To A Remote User (Off-Site) – ADVANCED METHOD
Carlson KB 999: How Carlson Software’s End-User License Agreement Applies to Networked Software
What you should know about purchasing Carlson Software
+
Carlson Platform Options
Carlson Software’s desktop programs can be installed as a standalone program on top of IntelliCAD or on top of your separately purchased, full-AutoCAD-based program.
Carlson includes the latest version of IntelliCAD with every purchase.
The full-AutoCAD-based program can be AutoCAD, AutoCAD Map, Land Desktop, Civil 3D or other vertical – but does NOT include AutoCAD LT.
Carlson Survey and Takeoff can also be purchased and installed standalone with embedded AutoCAD (also known as the OEM version).
The embedded AutoCAD (OEM) programs include a limited, stripped-down version of AutoCAD that has functionality similar to AutoCAD LT.
The embedded AutoCAD (OEM) programs do not include IntelliCAD and do not require a separate purchase of AutoCAD.
The embedded AutoCAD (OEM) programs are a completely separate install than the programs that run with IntelliCAD or separately purchased license of full-AutoCAD and, although both programs can be installed on the same computer, the programs cannot be “combined”. For instance, if you own a license Survey OEM and also a license of Carlson GIS with IntelliCAD and need to access commands in both programs for work on a single drawing (.dwg) file, you would have to close the drawing out of the Survey OEM and then open it in the GIS program to do the work there.
Retail Pricing for Carlson Software
| Program | Retail Price of Standalone | Retail Price of Network | That CAD Girl Pricing |
|---|---|---|---|
| Select Suite - Pick 6 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 4,750 | $ 5,225 | * See in store |
| Select Suite - Pick 5 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 4,350 | $ 4,785 | * See in store |
| Civil Suite or Select Suite Pick 4 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 3,950 | $ 4,345 | * See in store |
| Select Suite - Pick 3 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 3,550 | $ 3,905 | * See in store |
| Select Suite - Pick 2 (from Survey, Civil, Hydrology, GIS, Point Cloud Basic, CadNet) | $ 2,950 | $ 3,135 | * See in store |
| Survey | $ 1,950 | $ 2,145 | * See in store |
| Civil | $ 1,750 | $ 1,925 | * See in store |
| Hydrology | $ 1,250 | $ 1,375 | * See in store |
| GIS | $ 1,095 | $ 1,205 | * See in store |
| Takeoff Suite (Construction, CADNet, Trench, GeoTech) | $ 7,500 | $ 8,250 | * See in store |
| Construction | $ 3,750 | $ 4,125 | * See in store |
| CADNet | $ 1,595 | $ 1,755 | * See in store |
| Trench | $ 1,595 | $ 1,755 | * See in store |
| GeoTech | $ 1,595 | $ 1,755 | * See in store |
| Takeoff with embedded AutoCAD (OEM) | $ 9,000 | $ 9,900 | * See in store |
| Survey with embedded AutoCAD (OEM) | $ 2,995 | $ 3,295 | * See in store |
| Other Software or Hardware | Request Pricing or *See in store |
Carlson Software Annual Maintenance
If it is renewed prior to expiration, maintenance costs 10% of the retail price of the software. See Upgrading Carlson Software below for more information about renewals after maintenance has expired.
Carlson’s Annual Maintenance is NOT available for embedded AutoCAD (OEM) products, for SurvCE or for SurvPC. It is only available for IntelliCAD/for CAD-based products.
Carlson’s policy on Software Maintenance can be viewed by clicking here.
| Program | Retail Price of Standalone | Annual Maintenance for Standalone | Retail Price of Network | Annual Maintenance for Network |
|---|---|---|---|---|
| Select Suite Pick 6 | $ 4,750 | $ 475 | $ 5,225 | $ 522.50 |
| Select Suite Pick 5 | $ 4,350 | $ 435 | $ 4,785 | $ 478.50 |
| Select Suite Pick 4 | $ 3,950 | $ 395 | $ 4,345 | $ 434.50 |
| Select Suite Pick 3 | $ 3,550 | $ 355 | $ 3,905 | $ 390.50 |
| Select Suite Pick 2 | $ 2,750 | $ 275 | $ 3,025 | $ 302.50 |
| Civil Suite | $ 3,950 | $ 395 | $ 4,345 | $ 434.50 |
| Survey | $ 1,950 | $ 195 | $ 2,145 | $ 214.50 |
| Civil | $ 1,750 | $ 175 | $ 1,925 | $ 192.50 |
| Hydrology | $ 1,250 | $ 125 | $ 1,375 | $ 137.50 |
| GIS | $ 1,095 | $ 109.50 | $ 1,205 | $ 120.50 |
| Takeoff Suite | $ 7,500 | $ 750 | $ 8,250 | $ 825.00 |
| Construction | $ 3,750 | $ 375 | $ 4,125 | $ 412.50 |
| CADNet | $ 1,595 | $ 159.50 | $ 1,755 | $ 175.45 |
| Trench | $ 1,595 | $ 159.50 | $ 1,755 | $ 175.50 |
| GeoTech | $ 1,595 | $ 159.50 | $ 1,755 | $ 175.50 |
Upgrading Carlson Software
Upgrading Carlson’s non-OEM desktop products is done through the Maintenance Plan.
If it is renewed prior to expiration, maintenance costs 10% of the retail price of the software. If Maintenance is not renewed prior to expiration, a 1-year Maintenance Plan costs 15% of software list price and increases by 5% per year after the expiration date.
If your license is not currently on maintenance, you can pay the maintenance fee plus an expiration fee which will both upgrade you to the current version of the program AND include any upgrades that are released within the maintenance year.
| Maintenance Status | Annual Maintenance (Percentage of Retail) | Expiration Fee (Percentage of Retail) | Total Fee (Percentage of Retail) |
|---|---|---|---|
| Current | 10% | 0 | 10% |
| 1 year behind | 10% | 10% | 15% |
| 2 years behind | 10% | 20% | 20% |
| 3 years behind | 10% | 30% | 25% |
| 4 or more years behind | 10% | 40% | 50% |
Sample Upgrade & Maintenance Renewal Pricing
| Program | # of Years Expired | Retail Price | Total Fee (Percentage of Retail) | Total Fee to Upgrade and/or Renew Maintenance for 1 Year |
|---|---|---|---|---|
| Survey | 0 maintenance is current | $ 1,850 | 10% | $ 185.00 |
| Survey | Less than 1 maintenance has expired | $ 1,850 | 20% | $ 370.00 |
| Networked Survey | Less than 1 maintenance has expired | $ 2,035 | 20% | $ 407.00 |
| Civil Suite or Select Suite Pick 4 | 0 maintenance is current | $ 3,950 | 10% | $ 395.00 |
| Civil Suite or Select Suite Pick 4 | Less than 1 maintenance has expired | $ 3,950 | 20% | $ 790.00 |
| Networked Civil Suite or Select Suite Pick 4 | Less than 1 maintenance has expired | $ 4,345 | 20% | $ 869.00 |
The cost to upgrade Carlson’s OEM products varies depending on the program and how many versions behind you are.
Follow this link then click on Request a Custom Proposal to request upgrade pricing.
Competitive Upgrades
Follow this link then click on Request a Custom Proposal to see if additional discounts are available.
System Requirements for Desktop Software
Because it changes from version to version, my “go-to” answer is going to always point to this page where Carlson lists the minimum system requirements for running Carlson with embedded AutoCAD (OEM), on top of AutoCAD and with IntelliCAD.
You may also keep an eye on our System Requirements and Hardware Compatibility FAQs for the latest information.
30 Day Trials
Then click on Request a 30 day Trial Serial Number
Once you decide to purchase, you won’t even need to uninstall. You can activate your software by simply updating your registration with your purchased serial number.
Technical Support & Training
You can see all the opportunities for training with That CAD Girl here and you can follow these links for to see our FAQs about the training and technical support available from Carlson and That CAD Girl.
Where do I get Carlson support? How much will it cost me?
+It doesn’t matter if you’re on the latest version or on a version that’s 10 years old – it’s always free.
You can email Carlson tech support or call (606) 564-5028. You might also check Carlson’s Knowledge Base site which provides answers to many common questions including KB 1078: Troubleshooting Guide
Because I have them as a backup, I also try to answer as many tech support questions as I can. You can follow this link then click on Request for Tech Support or just feel free to copy me on that email to Carlson.
BIG REQUEST: When calling or emailing for technical support, the first question you’ll likely get from either me or Carlson is “Are you using the current build?”. If you want us to love you even more make sure to say, “Oh, by the way, I’ve already checked and I’m using the current build”.
Read this FAQ to verify you are running the latest build of your software
Are there any problems running Carlson on Windows 10?
+Carlson Software running on Windows 10 seems to present just a couple of issues: registration and graphics card/performance. If you encounter any issues you may also want to check in here to see if you can narrow down the problem: KB 1078: Troubleshooting Guide.
Registration:
When Windows 10 originally came out, Carlson 2015 and earlier versions would not install and Carlson had to change the program to make it work, so Carlson 2016 was the first one supported on Windows 10. Microsoft may have changed Windows 10 since then and it’s possible that these versions will install today.
If you ARE able to install these versions, Carlson will able to help with the registration; however, every time Windows 10 has major update, Carlson products prior to the 2017 release will likely lose their registration and will have to be re-registered because Windows changes the signature that was used for the initial registration. Carlson has re-worked this mechanism to avoid the problem in later releases.
Graphics Cards and Performance Issues:
Carlson KB1108: Slow entities creation and modification on Windows 10
Carlson KB1123: Changing graphics card settings to use your dedicated GPU on a Windows computer
Carlson KB1131: NVidia video card: visual artifacts, pixelized lines, wrong text display
Only one that seems to show up every once in awhile… But it’s Microsoft’s fault!!
Windows 10 does updates – automatic updates – a lot. And, sometimes these updates can mess with your Carlson license registration. Carlson has free technical support so you can always call 606.564.5028 or email them at support@carlsonsw.com during regular business hours but, if this happens on a weekend, their support staff is probably out enjoying Kentucky bourbon. Or something.
So, when Murphy’s Law strikes, you can refer to this Knowledge Base article on Carlson’s website: Carlson KB 995: Windows 10 effect on previously registered software.
What are the system requirements to run Carlson Software in the office? Do I need a monster computer?
+But, Carlson’s core product and IntelliCAD can run on pretty light-duty machines.
The minimum system requirements for running Carlson with embedded AutoCAD (OEM), on top of AutoCAD and with IntelliCAD are posted here.
Updated for 2020: Carlson 2020 software will no longer run on 32 bit machines.
Note: If you are using an Nvidia video card, you will want to make sure you get the driver and updates directly from Nvidia.com and not just let Windows search for updates.
See also: Carlson KB1123: Changing graphics card settings to use your dedicated GPU on a Windows computer
See also: Carlson KB1131: NVidia video card: visual artifacts, pixelized lines, wrong text display
Does Carlson run on a Mac?
+What data collectors, GPS and total stations can I run with my Carlson SurvCE or SurvPC?
+
What versions of AutoCAD & IntelliCAD & Windows does Carlson run on top of? And what about AutoCAD LT? (a running thread)
+Carlson Desktop Software with IntelliCAD or for Your AutoCAD
Carlson can be installed on top of any full-AutoCAD-based program such as AutoCAD, AutoCAD Map, Land Desktop or Civil 3d. Carlson cannot be installed on top of any version AutoCAD LT.
| Carlson Version | AutoCAD & IntelliCAD Platforms | Windows Platforms |
|---|---|---|
| 2020 | AutoCAD 2015-2020, IntelliCAD 9.2 | 64 bit Windows 10 |
| 2019 | AutoCAD 2010-2019, IntelliCAD 9 | 32 or 64 bit Windows Vista, 7, 8, 8.1, and 10 |
| 2018 | AutoCAD 2010-2018, IntelliCAD 8.2 | 32 or 64 bit Windows Vista, 7, 8, 8.1, and 10 |
| 2017 | AutoCAD 2010-2017, IntelliCAD 8.2 | 32 or 64 bit Windows Vista, 7, 8, 8.1, and 10 |
| 2016 | AutoCAD 2007-2016, IntelliCAD 8.1 | 32 or 64 bit Windows Vista, 7, 8, 8.1, and 10 |
| 2015 | AutoCAD 2007-2015, IntelliCAD 8.0 | XP, 32 or 64 bit Windows Vista, 7, 8 and 8.1 |
| 2014 | AutoCAD 2004-2014, IntelliCAD 7.2 | XP, 32 or 64 bit Windows Vista, 7, 8 and 8.1 |
Carlson Desktop Software with Embedded AutoCAD (OEM)
| Carlson Version | Embedded AutoCAD Engine | Windows Platforms |
|---|---|---|
| Survey 2018/Takeoff R10 | 2018 | Windows 7, 8, 8.1, and 10 |
| Survey 2017/Takeoff R9 | 2013 | Windows XP, 7, 8, 8.1, and 10 |
| Survey 2016 | 2013 | Windows XP, 7, 8, 8.1, and 10 |
| Survey 2015/Takeoff R8 | 2013 | Windows XP, 7, 8, 8.1, and 10 |
| Survey 2014/Takeoff R7 | 2013 | Windows XP, 7, 8, 8.1, and 10 |
Can I install my Carlson desktop software on two computers?
+For your 2nd installation, follow the same steps to download and, during the installation process, use your same serial number. The key to NOT getting in trouble is how you register it the first time it launches on the 2nd computer. The image below shows the Install Info tab of the registration dialog box.
You must specify the Reason for Installation from one of these 5 options:
- Initial install or maintenance update of Carlson
- Re-installation of Carlson
- Windows or AutoCAD Upgrade
- Home/Field use. See License Agreement.
- New Hardware (new hard drive, network card, new computer)
For your 2nd installation, you’d choose option #4. It’s a little dated but you can refer to this Knowledge Base article from Carlson’s website explaining these options: Carlson KB 893: Desktop Software Reasons for Registration. This FAQ explains where to find your Carlson Software License Agreement (EULA).
Where can I download my Carlson Software?
+You will first have to select the correct program and version for downloading. You can choose your Carlson program and version from a drop-down list or, if you’re not sure of one or both, you can also enter your serial number to find the right download.
- For any of the Carlson Software desktop products that run on top of AutoCAD or come with IntelliCAD, select the default product Carlson Survey/Civil/Mining/Takeoff for CAD
- For Survey with embedded AutoCAD (OEM) select Carlson Survey Embedded
- For Takeoff with embedded AutoCAD (OEM) select Takeoff
How do I know if I’m running the latest build of my Carlson Software?
+
What are the system requirements to run Carlson SurvPC?
+Click here to review the minimum system requirements for SurvPC.
Where can I get a 30 day trial of Carlson?
+I think I found a bug in my Carlson Software – how can I get it resolved?
+If you encounter a bug in the program, you’ll first want to check for updates to see if you’re running the latest build of your program. If not, the latest build might resolve the issue.
There is a link to Check for Updates in your Windows Carlson Software program folder as shown below:
Rather than use the Check for Updates link, you can follow these FAQs to see if the build you currently have installed is the same as the one posted on Carlson’s Software Downloads page.
Once you’ve confirmed you’re running the latest build, you have several ways to submit a request for tech support.
After they have verified it’s a repeatable error/bug, Carlson may handle it a couple of ways. If it’s a stop-work situation for you in the latest version, Carlson will work to correct it and send you updated program files with instruction on how and where to copy them. Anyone else who stumbles upon the same issue will get the same files sent to them.
Your bug fix will be incorporated into the next build of the program when it’s posted to Carlson’s website.
How can I install Land Desktop on a Windows 7 computer?
+I had actually forgotten about this but recently had to re-install Land Desktop myself and I figured it was worth sharing. This method is not guaranteed but it just might work.
Instead of trying to install Land Desktop from the original DVD, try copying the contents of the DVD to a new folder on the hard drive of the Windows 7 machine. Then, run the installation from there by clicking on the Setup.exe file.
I haven’t tried this with anything newer than Windows 7 but it worked flawlessly on my Windows 7 64 bit computer.
I lost my data collector with SurvCE, am I outta luck?
+What happens if I get a new computer and need to reinstall Carlson?
+
- Initial install or maintenance upgrade of Carlson
- Re-installation of Carlson
- Windows or AutoCAD Upgrade
- Home/Field use. See License Agreement.
- New Hardware (new hard drive, network card, new computer)
How do I register my Carlson Software? And what are change keys?
+
- Initial install or maintenance upgrade of Carlson
- Re-installation of Carlson
- Windows or AutoCAD Upgrade
- Home/Field use. See License Agreement.
- New Hardware (new hard drive, network card, new computer)